FBO & Airports
I reach customers
through connected sales outlet
Promote services, facilities & assets: expose “ready to connect” airport presence to reach customers and boost service visibility even to nearby airports
Manage service offer to generate incoming service requests: through aircraft & event-based catalogue to automate quotations, apply contract rates and selectively disclose pricing
Collect flight with service requests: join the Customer flight mission to interactively collaborate, after receiving a service request
Manage Sales terms and pricing
I receive flights
with service requests
Join Customer’s flight mission: to manage service requests
Plan service delivery around the flight: confirm orders and schedule handling services
Manage Prior Permission Requests: to allocate slots through dedicated workflow
Consolidate flight accounting folder: from quote to invoicing
Secure travel documents receipt
I handle flight
changes
Stay connected for flight rescheduling and late changes: receive the Customer updates through the collaborative flight mission
Manage service request updates and order changes: modify scheduled services and efficiently apply flight changes to orders
Manage Prior Permission Request changes: receive previously allocated slot cancellation and allocate new slots
Apply Cancellation policy terms: in alignment with cancellation lead-time, customer and services
I manage payments
& accounting
Apply agreed contract terms with Customers: when dealing with Partners
Secure payments: through Credit Cards and SEPA debit with payment terms
Create and send invoices: consolidated under the flight accounting folder
Manage claims and payment refunds: on Customer request, through dedicated workflow
Store accounting documents: with flight details for later user
